Returns & Exchanges
At Crystal Wholesale, we strive to ensure your home decor and crystal products arrive in perfect condition, but we offer a 30-day window for returns on eligible wholesale orders. Items must be in their original packaging and resaleable condition to qualify for a full refund or exchange.
Initiate Your Request
Log in to your wholesale account and navigate to the order history section to select the items you wish to return and submit a formal request.
Prepare Your Shipment
Carefully pack the crystals in their original protective wrap and sturdy boxes to prevent breakage during transit, ensuring the return authorization form is included inside.
Ship the Package
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking number for reference.
Inspection and Refund
Once our quality control team inspects the returned home goods, we will process your refund or store credit within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing